Politicas de privacidad

Cancellation Policy

The rates published in the website are only valid at the time of the quotation and guaranteed upon receipt of payment. All reservations are subject to availability and can not be guaranteed until full payment has been received.


A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected.


Payment Policies


We accept Visa, MasterCard and American Express and Discover through PayPal as payment. If you prefer to pay by bank transfer or directly in our offices please contact us.


  • ·Your credit card will be charged by Top Tours Cancun with the total amount of the reservation.
  • ·Once the charge is confirmed, you will receive your service coupon with additional information (e.g. pick up time).
  • ·You must present the service coupon when you make the check-in or with your guide when boarding the bus or transfer.
  • ·The cardholder or the client on behalf must sign the boarding pass when you are boarding the tour.
  • ·The voucher/boarding pass is not valid until signed by the Lead Traveler, and presented at the start of the tour, attraction or activity along with a valid photo identification bearing the name of the Lead Traveler.




The following cancellation policy apply for all our tour except Jungle Tour, Caribbean Funday, Caribbean Carnaval.


  • ·Cancellations made 48 hrs before = 100% refund
  • ·Cancellations made between 36-48 hrs before = 80% refund
  • ·Cancellations made between 24-36 hrs before = 50% refund
  • ·Cancellations made less than 24 hrs before = no refund
  • ·No show = no refund


The following cancellation policy applies only in the following activities: Jungle Tour, Caribbean Funday, Caribbean Carnaval and Swim with Whale Sharks.


  • ·No refunds will apply for cancellations made within 4 days before your program.
  • ·All changes are subject to availability, on 24 hours prior request.
  • ·Partial or full cancellations will be subject to a 10% charge, per person.


Important: Payments made with American Express will be applied in Mexican pesos with the current exchange rate of the purchase date.


Top Tours Cancun and its affiliates are independent from suppliers over whom we have no direct control and we act only as agents for the passenger in making arrangements for sightseeing or any other services and do not assume any liability whatsoever for any injury, damage, death, loss, accident, partial cancellations or delay to person or property due to an act of negligence of, or default of any supplier or person rendering any of the services included in the tour. The purchaser hereby waives any claim against Top Tours Cancun and its affiliates related to the service purchased.




Privacy Policy


We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information that you provide us.


As a visitor to Cancun Adventure Tours, you have the right to understand our information privacy practices prior to providing with any of your pin




The information we gather on our web site such as your e-mail address is for communication\'\'s and information\'\'s purposes of the goods and travel services that Cancun Adventure Tours web site provided. The financial information is used to book and bill the user for goods and/or travel services.






To use certain features in Cancun Adventure Tours, we collect personally identifying information about you, including your name, telephone number, mailing address, email address, credit card numbers. Cancun Adventure Tours collected this information to customize your purchase or send our visitors information requested for them, deliver travel itinerary, hotel reservations and /or other travel services. To alerts notification in the event your travel plans are disrupted for the reason of weather, strike, politics or social issues in these conditions and help you to rearrange your travel itinerary. Cancun Adventure Tours may send you an e-mail notification to inform you for special promotions. Cancun Adventure Tours may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary.






To enhance and improve the visitor experience, we often use cookies to store and sometimes to track user information. A cookie is a small amount of data that is sent to your browser from our server and stored on your computer. Amongst other things, cookies allow us to keep track of log in information so you can access certain sections of the site and take advantage of various features on the site. In addition, we may also collect information about your access time, type of browser software, the operating system used, the resolution of your monitor and your Internet Protocol (IP) address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you request) can be sent to you. Your IP address does not tell us who you are. Like the IP address, none of the tracking information identifies you personally. We collect this information for purposes of evaluating site activity and improve the user interface and content relevancy.






Cancun Adventure Tours will not sell, rent, lease or otherwise give out your personally identifiable information to others without your consent. Every effort will be made to prevent your information being made available to third parties unless your express consent is obtained, or pursuant to legal action or law enforcement, or if it is deemed reasonably necessary to protect Cancun Adventure Tours\'\'s legal rights and/or property, or this site is purchased by a third party, in which case that third party will be able to use the information in the same manner as set forth in this policy.






Cancun Adventure Tours has implemented a sophisticated security system to protect your information from unauthorized access. Our systems are configured with data encryption and code technology constructed with the highest industry standards. All data transmission from www.cancunadventure.net are encrypted prior to sending using SSL-3 technology.






This Privacy Policy Statement applies solely to information collected at Cancun Adventure Tours\'\'s web site and does not apply to sites which Cancun Adventure Tours may link to. When you click on links to other web sites, we encourage you to read their privacy policies as their standards may differ from ours.


If you have any additional questions or concerns about this Privacy Policy, the use of thisweb site, or dealing with this site please feel free to contact us any time through this web site or at: